GUEST TERMS & CONDITIONS

This website is owned and operated by Collective Group Ltd t/a The Villa Collective, a company registered in England, with company number 09489930, and registered office address of 2M, Cooper House, 2 Michael Road, SW6 2AD ("TVC", "we", "us", "our").

Access to and use of any information on this Website is conditional on your acceptance of these Terms & Conditions. We recommend you read them carefully and print out and keep a copy of them for your future reference. If you do not wish to accept any part of these Terms & Conditions, then you are not permitted to use the Website.

Special Note: This website is made up of listings of villas ("Villas") provided by the Villa owners/suppliers ("Villa Supplier"), and content from other third parties. Such content is the responsibility of the Villa Supplier or third party creator of the content. We have no responsibility for such content as we are merely providing access to the content as a service to you and providing you with the facility to communicate directly with the Villa Supplier to enquire about Villas and/or make bookings for Villas. All bookings you make are made directly with the Villa Supplier and your contract will be with the Villa Supplier on their terms and conditions. TVC shall not be a party to any such contract nor shall TVC have any liability to you for the provision of the Villa. We do not endorse, support, represent or guarantee the truthfulness, accuracy or reliability of any information about any Villas listed on this Website or any opinions/content posted by third parties.

Where our 'referrals team' recommends a Villa to you, TVC is acting in good faith by advising you of the most suitable Villa(s) for your needs, based on the information you provide us with. We do not accept responsibility for the provision of the Villa nor do we accept any responsibility if you’re not happy with any aspect of the Villa. Your contract is with the Villa Supplier and their booking conditions will apply.

1. General

1.1 Access to and use of any information on this Website is conditional on your acceptance of and compliance with these Guest Terms & Conditions ("Terms & Conditions") and our Privacy Policy, which you will be asked to read and accept at the time of creating an online account with us. Please read both documents carefully. If you do not accept any part of them, you are not permitted to access or use the Website. Failure to comply with any part of these Terms & Conditions shall result in your access and permission to use this Website being revoked (in addition to any other rights we may have).

1.2 In these Conditions, "you" and "your" means any and all persons accessing and using this Website.

1.3 We may alter these Terms & Conditions at any time. If we do so, all subsequent use of the Website will be governed by the newer version. You must check these Terms & Conditions regularly.

1.4 We reserve the right to add, amend, delete, edit, remove or modify any information, content, material or data displayed on this Website and without notice from time to time.

1.5 We aim to provide uninterrupted access to the Website but we make no warranty that your access to the Website will be uninterrupted, timely or error free. We reserve the right to suspend, restrict or terminate your access to the Website at any time.

1.6 Please note that when you visit the Website or send e-mails to us or Villa Suppliers, you are communicating electronically. We and the Villa Suppliers will also communicate with you by e-mail. You agree that all notices, agreements, disclosures and other communications that we or the Villa Supplier provide to you electronically satisfy any requirement that such communications be in writing. For security purposes, all email communications on or through the Website will be done through the Website's secure server.

1.7 Please note that when you visit the Website or contact the referrals team with an enquiry you agree to these Terms & Conditions and will automatically be included in our mailing list, unless you expressly advise us otherwise.  Clients may also log in and create an account if they wish to communicate via the website only.

1.8 Please note that children over the age of 2 will be considered a "full" occupant for the purposes of your booking.

2. Our Services

2.1 The Website is free for you to use, although local rate telephone charges may be payable when you telephone any of the telephone numbers featured in the Villa Listings or your email correspondence with the Villa Suppliers, and of course you will be required to pay Villa Suppliers for any booking you make with them. We do not add any fees or commissions to the prices listed and provided to you. We are paid by charging Villa Suppliers a membership fee for listing their Villa on the Website.

2.2 In order to contact Villa Suppliers on the Website, you must register with the Website by creating an online account. In order to create an online account, you must provide your name, address, email and mobile phone number (which will be verified as part of the registration process).

2.3 The Website is merely an advertising portal allowing you to view Villas listed on the Website and communicate directly with Villa Suppliers in respect of any queries or questions you may have, or to make a booking. We accept no liability in relation to any contract you enter into with a Villa Supplier or for any Villa you book, including where a Villa has been recommended to you by our 'referrals team’, nor do we accept liability for the acts or omissions of any Villa Suppliers or other person(s) or party(ies) connected with any Villa. For all Villas, your contract will be with the Villa Supplier and their terms and conditions will apply to your booking. These terms and conditions may limit and/or exclude their liability to you and you are advised to read them carefully before making a booking.

2.4 Please be aware that nothing on the Website is, or shall be deemed to constitute advice, a recommendation or endorsement by us in respect of any of the Villa listed. Information on the Website is provided by the Villa Suppliers and is for advertisement and/or information purposes only. Accordingly, we cannot accept any responsibility for the content of the Villa Listing, or any errors, inaccuracies, untruths or other discrepancies featured in the Listing, except where such error or inaccuracy is due to our act or omission. You should always check the suitability, adequacy and appropriateness of the Villa that is of interest to you and it is your sole decision whether to book any Villa listed on the Website.

2.5 Nothing on this Website constitutes an offer by us to sell to you any of the Villas listed or to enter into any contract with you in respect of any Villa. The Villa Listing constitutes an invitation to you to make an offer to the applicable Villa Supplier on the Villa Supplier's terms and conditions. A Villa Supplier may accept or decline any such offer. All Villas listed are at all times subject to availability and no warranties, promises or representations are given as to availability.

2.6 If you need to cancel or amend a confirmed Villa booking, cancellation/amendment charges will generally be payable to the Villa Supplier. The amount of such charges varies according to the time before departure your notice of cancellation is received by the Villa Supplier. Please check the Villa Supplier's terms and conditions.

2.7 You are strongly recommended to take out suitable insurance for all members of your party to protect your booking. Some Villa Suppliers may require that you do so. You must be satisfied that the insurance fully covers all personal requirements including cancellation, curtailment, pre-existing medical conditions, fraud, medical expenses and repatriation in the event of accident or illness. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Details of a suitable insurance policy can be found on the Website. In respect of this insurance, TVC is an appointed introducer on behalf of PJ Hayman & Company, Stansted House, Rowlands Castle, Hampshire, P09 6DX, a company which is authorised and regulated by the Financial Conduct Authority for the provision of insurance products, (FCA Number 497103). Please ensure you read the full policy wording of any insurance you choose to purchase so that you are fully aware of what you are and are not covered for.

2.8 Payment for your booking must be made directly to the Owner and we do not accept any responsibility for payments (or refunds). Owners will generally request payment in the currency of the country in which they're residing. As such, we recommend using www.currencytransfer.co.uk to help you make payment in a different currency. Please note that this is a third party website which is not under our control or maintained by us.

3. Permitted Use

3.1 By using this Website, you warrant to us that:

a) You will not use this Website or any material or information on it for any purpose that is unlawful or prohibited by these Terms & Conditions;
b) You are at least 18 years old and have the legal authority to use this Website in accordance with these Terms & Conditions;
c) You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of the Website;
d) All information that you provide about yourself and about anyone else shall be true and accurate.

3.2 The Website is for your personal and non-commercial use only. No part of this Website may be reproduced in any form without our prior consent, other than temporarily in the course of using our service or to keep a record of a transaction entered into using our service. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell or in any other way use any material, information, products or services contained or featured on this Website.

3.3 You may operate a link to our Website provided you obtain our prior written consent to do so. Where we give you our consent, you must ensure that the linking is fair and legal and does not damage our reputation or take advantage of it, as determined by us. You must not operate a link to this Website in such a way as to suggest or imply any form of association, approval or endorsement by us. We reserve the right to require you to immediately remove any link to this Website at any time and we may withdraw any linking permission at any time.

4. Intellectual Property Rights

4.1 All content of this Website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is our exclusive property or that of our content suppliers and Villa Suppliers, and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent. All rights are reserved.

4.2 All rights to the domain name, www.villacollective.com, our company and brand names and all other trademarks used by us, registered or not, are owned by us and are our exclusive property.

5. Our Liability

5.1 Except as set out in these Terms & Conditions, no warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this Website and/or the Villa Listings featured or as to the nature, standard, suitability or otherwise of any Villas. We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this Website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained on this Website or any inability to access or use (or delay in doing so) this Website.

5.2 The information contained on this Website may contain technical inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. We and the Villa Supplier have the right to change the details of the Villa Listings featured or mentioned on the Website at any time without prior notice. If any detail is obviously incorrect, neither we nor the Villa Supplier will be bound by it. We accept no responsibility for keeping the information on these pages up to date or liability for failure to do so. You must ensure you check all details of the Villa with the Villa Supplier at the time of booking. Upon making a booking, a brochure will be sent to you with the details of the Villa Listing as at the time of booking. Please note that certain details listed will be an approximate measurement only and there may be some minor differences between the details provided in the Villa Listing and the Villa itself.

5.3 Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this Website and/or any services offered by us or on our behalf.

5.4 This Website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including, for the avoidance of doubt and not by way of limitation, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving our Website by way of a hypertext link or any other means.

5.5 We make no warranty that the Website (or any websites that are linked to the Website) is free from technical errors, computer viruses or any other malicious or impairing computer programs or that it is compatible with your browser or computer configuration. It is your responsibility to ensure you carry out sufficient checks (including virus checks) to satisfy your particular requirements.

5.6 We may change, add or delete these Terms & Conditions or any part of them from time to time in our sole discretion. We may change, suspend or discontinue any aspect of our service at any time. We may also impose limits on certain features and services or restrict your access to all or parts of the Website without notice or liability where we consider in our sole discretion that you are in breach of any provision of these Terms & Conditions or of any law or regulation and where we decide to discontinue providing a service. Your continued use of the Website following the posting of any such notice of any changes will indicate acceptance by you of such modifications.

Furthermore, as we are only an advertising portal, we accept no liability in the event of any fraudulent activity on the Website and it is your responsibility to ensure you familiarise yourself with our guest security awareness policy to reduce the risk of becoming a victim of online fraud.

5.8 Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation made by us, or anything else which cannot legally be excluded by us.

6. Complaints & Contact

6.1 If you are unhappy with our service or wish to contact us for any reason, please contact us via the Guest Support section in the website.

6.2 If you are unhappy with any Villa you have booked or have any complaint regarding any Villa Supplier, you should address your complaint directly to that that Villa Supplier. We do not offer any kind of mediation service for complaints or otherwise get involved in any complaints or correspondence between you and the Villa Supplier.

7. Law & Jurisdiction

7.1 We are an English registered company. Our business and the services we offer are governed exclusively by the applicable laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this Website, the Villas listed, any information relating to such Villas and/or our business in any respect with any laws of any other country.

8.2 Access to the Website is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.

8.2 If any exclusion or limitation contained in these Terms & Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose, that exclusion or limitation or the part(s) in question shall be deemed severable and omitted from these Terms & Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Terms & Conditions.